Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
How can I contact a Sparkles customer care representative?
How can I contact a Sparkles customer care representative?
Call 02240345600 or use Live Chat on the website, available 24 hours a day, Monday to Friday.
How long will it take to receive my jewellery, after placing an order on the Sparkles website?
How long will it take to receive my jewellery, after placing an order on the Sparkles website?
Customised orders take approximately 15 business days for production, plus additional shipping time.
What Shipping Methods Are Available?
What Shipping Methods Are Available?
We use reliable shipping partners like Bluedart and Ecom Courier for domestic and international deliveries.
I paid twice, what should I do?
I paid twice, what should I do?
In rare cases of double payment, email us at care@www.vitsupp.com or call us. We'll refund the extra amount within 7–10 working days.
Where do you ship to?
Where do you ship to?
We ship for free domestically across India and internationally to over 30 countries. International shipments are subject to respective countries' customs laws.
Do you offer any warranty or guarantee on your jewellery?
Do you offer any warranty or guarantee on your jewellery?
We offer a 1-year manufacturing warranty on all products. Contact us for warranty claims or repairs.
Are your diamonds conflict-free?
Are your diamonds conflict-free?
Yes, all our diamonds are ethically sourced and certified conflict-free.
How do I clean and maintain my jewellery?
How do I clean and maintain my jewellery?
Clean with a soft cloth and avoid harsh chemicals. Store your jewellery in the provided pouch or box when not in use.
What is your return and refund policy?
What is your return and refund policy?
Returns are accepted within 15 days of delivery for unused items. Refunds are processed within 7–10 business days.
Do you offer customization services?
Do you offer customization services?
Yes, we offer custom jewellery design services. Get in touch with our team to start your personalized order.
Can I cancel or modify my order after placing it?
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 24 hours of placing them. Contact support for assistance.
What payment methods do you accept?
What payment methods do you accept?
We accept credit cards, debit cards, net banking, UPI, and popular wallets like Paytm and Google Pay.
How can I track my order?
How can I track my order?
Once your order is shipped, a tracking number will be sent to your registered email and SMS for real-time tracking.
Do you offer gift wrapping or special messages?
Do you offer gift wrapping or special messages?
Yes, we offer gift wrapping and the option to include a special message at checkout.
Is it safe to shop from Sparkles online?
Is it safe to shop from Sparkles online?
Absolutely. We use secure payment gateways and encrypted connections to protect your personal data.
Can I get my ring resized after purchasing it from Sparkles?
Can I get my ring resized after purchasing it from Sparkles?
Yes, resizing services are available for eligible rings. Contact customer support to arrange resizing.
What kind of packaging will I receive my Sparkles jewellery in?
What kind of packaging will I receive my Sparkles jewellery in?
Your jewellery arrives in a signature Sparkles gift box, cloth bag, and may include a complimentary cleaning cloth.
Will my Sparkles jewellery come with a certificate?
Will my Sparkles jewellery come with a certificate?
Yes, all products are IGI certified and come with an authentic certificate.
Where do you ship to?
Where do you ship to?
A: We ship for free domestically across India and internationally to over 30 countries. International shipments are subject to respective countries' customs laws.
I paid twice, what should I do?
I paid twice, what should I do?
A: In rare cases of double payment, email us at care@www.vitsupp.com or call us. We’ll refund the extra amount within 7–10 working days.
What Shipping Methods Are Available?
What Shipping Methods Are Available?
A: We use reliable shipping partners like Bluedart and Ecom Courier for domestic and international deliveries.
How long will it take to receive my jewellery, after placing an order on the Sparkles website?
How long will it take to receive my jewellery, after placing an order on the Sparkles website?
A: Customised orders take approximately 15 business days for production, plus additional shipping time.
How can I contact a Sparkles customer care representative?
How can I contact a Sparkles customer care representative?
A: Call 02240345600 or use Live Chat on the website, available 24 hours a day, Monday to Friday.
How can I contact a Sparkles customer care representative?
How can I contact a Sparkles customer care representative?
A: Call 02240345600 or use Live Chat on the website, available 24 hours a day, Monday to Friday.
